New standards released by the Moscow region transport authority officially prohibit bus drivers from being aggressive or malicious towards their passengers.
The bus carrier serving the Moscow region, MosTransAuto, outlined what it demands of drivers in its “standards of passenger service”, released on Monday.
“The MosTransAuto service standards categorically forbid aggressiveness, being unbalanced, malevolent, impolite, haughty, dismissive toward the opinions of others, or the use of crude and unprintable language,” the company said in a statement on their website.
Director of MosTransAuto Alexander Zaitsev stated that both drivers and ticket collectors on buses have a responsibility to be more attentive to passengers.
“Passengers see these employees in the morning, when they are going to work, and the good mood of the passengers for the whole day depends largely on them,” he said.